| Effective Date |
July 10, 2026 |
| Services Covered |
Research paper writing, thesis writing, proposal writing, publication support, editing, internship programs, training courses, software development services, and other customized academic services. We cover end-to-end PhD research assistance. |
| Refund Eligibility |
Refunds may be considered for advance payments, payment processing errors, cancellation before work begins, or when HIGS is unable to provide the requested service. |
| Non-Refundable Cases |
Customized work that has already commenced, completed deliverables, client change of mind, journal rejection, university decisions, delays caused by the client, or services already rendered. |
| Cancellation Policy |
Orders may be cancelled before work starts. Once work has begun, cancellation requests are reviewed based on the project's progress and scope. |
| Publication Support |
Publication decisions are made by journals and publishers; therefore, publication outcomes do not qualify for refunds. |
| How to Request a Refund |
Submit your request through our support team, including your order details, payment information, and the reason for the refund. |
| Policy Updates |
HIGS Software Solutions Pvt Ltd reserves the right to modify this Refund Policy at any time by updating this page. |
| Last Updated Date |
July 10, 2026 |